Frequently Asked About Our Terms
Use the 'Forgot Password' link on the login screen to reset your credentials. We send a recovery link to your registered email address. Click it within 24 hours to create a new password. If you cannot access that email, contact support with your account name and phone number for verification.
You can update your phone number and email address through account settings anytime. Changes to your registered name or address require re-verification. Payment methods can be added or removed; withdrawals always go to a verified account linked to your registration.
Deposits via DANA, OVO, GoPay and QRIS typically appear in your wallet within 30 seconds after your bank confirms the transfer. If your deposit does not arrive within five minutes, check your bank's transaction history and contact support with your transaction reference number.
Minimum withdrawal is Rp 50,000 and maximum per transaction is determined by your account level after verification. Multiple withdrawals can be submitted in a single day. Each withdrawal is processed within 24 hours to your registered payment method.
Your account is active after registration, but your first deposit triggers identity verification. Submit a photo of your ID and proof of address through the verification form in account settings. Verification takes up to two hours; deposits are held securely until approval.
Report any discrepancy to support immediately with screenshots of your account and the disputed transaction. We review the record against our server logs within five business days. Most disputes are resolved by confirming the transaction in your history or crediting your account if an error is found.
Your account is for your personal use only. Withdrawals must be made to a payment method registered in your own name. Sharing your login details or allowing another person to access your account violates our terms and may result in account suspension.
